Returns & Exchanges

At Hasu-Seizo, LLC, we take pride in the quality of our home products and offer a 30-day return policy for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Carefully pack the item in its original packaging, ensuring all manuals and accessories are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.