Frequently Asked Questions
Everything you need to know about our premium home and kitchen collections.
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping within the continental United States typically takes 3-7 business days, while expedited options are available at checkout.
Do you offer international shipping?
Yes, we ship our products worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What is your return policy for home goods?
We offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
How should I care for my Hasu-Seizo products?
To ensure longevity, we recommend hand-washing our premium kitchenware with mild soap and drying immediately. Avoid harsh abrasives or prolonged soaking to maintain the integrity of the materials.
Are your products covered by a warranty?
Yes, all Hasu-Seizo products come with a limited one-year warranty against manufacturing defects. This does not cover normal wear and tear or damage caused by improper use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.